Terms & Conditions

Legal & Compliance

This page sets out the Terms of Business, Privacy Policy, and Website Use for Dover Street Trading Ltd (“Dover Street Trading”, “we”, “our”, “us”). By using our website or engaging our services, you agree to these terms.

1. Terms of Business

1.1 Definitions

  • “Services” means all IT infrastructure, cloud, IaaS, consultancy, and managed support services provided by Dover Street Trading.
  • “Client” refers to any individual or organisation engaging our Services.
  • “Personnel” includes our employees, contractors, or agents delivering Services.

1.2 Engagement & Scope

  • Engagement occurs when a client accepts a quotation or instruction.
  • Services are delivered as agreed; any variations must be in writing.
  • We may subcontract elements but remain responsible for delivery quality.

1.3 Fees & Payment

  • Invoices are payable within 30 days unless agreed otherwise.
  • We reserve the right to suspend services for non-payment.
  • Fees exclude VAT.

1.4 Liability & Indemnity

  • We provide Services with reasonable skill and care.
  • Liability for indirect or consequential losses is excluded.
  • Clients indemnify us against claims arising from unsafe practices, misuse, or breaches of law.
  • Total liability is limited to fees paid for the Services.

1.5 Termination

  • Either party may terminate for material breach with written notice.
  • Termination does not affect accrued rights, fees, or confidentiality obligations.

1.6 Governing Law

These terms are governed by the laws of England and Wales, with disputes under its courts’ jurisdiction.

2. Privacy Policy

2.1 Data Collection

We may collect:

  • Personal details (name, company, email, phone) via forms or communications.
  • Technical info (IP, browser, usage data) via cookies and analytics.
  • Information you voluntarily provide.

2.2 Use of Data

Data is used to:

  • Deliver services, respond to enquiries, and administer contracts.
  • Improve services and website functionality.
  • Comply with legal obligations.

We do not sell or trade personal data.

2.3 Legal Basis

  • Consent, contractual necessity, legal obligations, or legitimate interests.

2.4 Data Sharing

  • Only with personnel, subcontractors, or authorities as legally required.
  • Secure, GDPR-compliant handling.

2.5 Data Retention

Data is kept only as long as necessary to fulfil services, comply with law, or resolve disputes. Afterwards, it is securely deleted.

2.6 Your Rights

Under the UK GDPR, you can: access, correct, erase, restrict, object to processing, or request data portability.

2.7 Security

We implement technical and organisational measures to protect personal data.

3. Cookies & Website Use

  • Our website uses cookies for essential functions, performance tracking, and user preferences.
  • You may manage or disable cookies via your browser, though some features may be affected.
  • You agree to use the website lawfully and not for unlawful or malicious purposes.

4. Contact for Legal Queries

Dover Street Trading Ltd
207 Regent Street, London, England, W1B 3HH
Email: info@doverstreettradingltd.com

Effective Date: December 2025

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